Refund Policy
1. Refund Eligibility
Refunds are available only in the following circumstances:
- Event cancellation by the organizer
- Event postponement (if you cannot attend the new date)
- Technical errors in the booking system
2. Refund Process
To request a refund, please contact us at support@lannalantern.com with your booking confirmation number. Refund requests must be submitted at least 7 days before the event date.
3. Processing Time
Refunds will be processed within 5-10 business days after approval. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
Service fees and processing fees are non-refundable. Tickets purchased within 24 hours of the event are non-refundable.
5. Contact Us
For any questions about refunds, please contact our support team at support@lannalantern.com or use our live chat support.